Privacy Policy 

 

Information We Collect


We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Full name
  • Phone number
  • Email address
  • Mailing address
  • Vehicle information
  • Insurance claim information
  • Appointment details
  • Billing and payment information
  • Communication preferences


We may also automatically collect certain technical information when you visit our website, including:


  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Website usage data through cookies and analytics tools


2. How We Use Your Information


We use your information to:


  • Schedule and manage appointments
  • Provide automotive repair and detailing services
  • Send appointment reminders and repair updates
  • Respond to customer inquiries
  • Process payments and invoices
  • Improve our website and customer experience
  • Send SMS communications when consent has been provided
  • Maintain business records and comply with legal obligations


3. SMS Communications


If you consent to receive SMS messages from Detail Link LLC, you may receive text messages related to:


  • Appointment confirmations and reminders
  • Repair status updates
  • Follow-up communications
  • Billing notifications
  • Customer support communications


Message frequency may vary.

Standard message and data rates may apply depending on your mobile carrier.

You may opt out of SMS communications at any time by replying STOP to any message.


For more information, please visit “SMS Terms & Conditions” section under TERMS & CONDITION section.


4. Sharing of Information


We may share your information with trusted service providers or vendors who assist us in operating our business, including:

  • Payment processors
  • Scheduling software providers
  • Website hosting providers
  • Customer communication platforms
  • Insurance partners when necessary for claim processing


However:


Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will NOT be shared with any third party or affiliates for marketing purposes.

We do not sell your personal information.


5. Cookies and Tracking Technologies


Our website may use cookies and similar technologies to:

  • Improve website performance
  • Analyze website traffic
  • Remember user preferences
  • Enhance user experience

You may disable cookies through your browser settings, although some website features may not function properly.


6. Data Security


We implement reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.


7. Your Privacy Rights


Depending on your state or jurisdiction, you may have rights regarding your personal information, including:

  • Accessing your information
  • Correcting inaccurate information
  • Requesting deletion of your information
  • Opting out of communications

To exercise these rights, please contact us using the information below.


8. Third-Party Links


Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites.


9. Children’s Privacy

O

ur services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.


10. Changes to This Privacy Policy


We may update this Privacy Policy periodically. Any updates will be posted on this page with the revised effective date.


11. Contact Information

I

f you have questions regarding this Privacy Policy or our privacy practices, please contact us:


Detail Link LLC
12370 Parklawn Drive
Rockville, MD 20852

Phone: (888) 535-1180 or (202) 589-8299
Website: https://www.detaillinkllc.com
Email: support@detaillinkllc.onmicrosoft.com